What distinguished West Palm Pools,
Inc. from all other swimming pool
companies is customer service and
safety. Combined with solid business
practices and remarkable
craftsmanship, West Palm Pools is a
very different kind of pool company.
At West Palm Pools, Inc., customer
service is our #1 priority. We
believe the process of putting in a
swimming pool should be a positive
We know the words trustworthy,
competent, and customer-focused.
Protecting Your Funds
We also know the word “budget”
because that’s what we do: budget
your money for your pool. West Palm
Pools gives each and every pool its
very own bank account, a fact that
can be verified by the customer
directly with the bank. We believe
the monies you provide for your pool
should do exactly that provide for
Building your pool with your
money -- what a novel idea!
We use your money to build your
pool. When a payment for
construction is required, a draw is
made from the account only for the
purpose of paying that bill. When
the pool is completed, the account
is closed and monies are transferred
to the general ledger. Many other
pool companies do not conduct
business this way, but West Palm
Pools believes it’s important to do
so. Keeping funds separated does two
things: it insures the customer’s
funds will be available to finish
their pool and it provides very
accurate cost accounting.
Oftentimes, especially here in South
Florida, the industry has earned a
negative reputation by unscrupulous
builders – as evidence by the press.
We are not one them.
A swimming pool represents a large
investment of time and money by the
customer, and should thus bring a
life time of pleasure.
We want our customers to enjoy the
process of putting in a pool as much
as we enjoy building it. To ensure
our customers get this positive
result, we stay in constant touch
with them throughout the entire
process, and are truthful about the
timing of every phase of the work,
and insure the pool is done in a
timely manner according to
contractual agreements. Along with
our standard operating instructions
manual, we present them with our own
Certificate of Completion as well as
one from the Building Department
where the construction took place.